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Category: About the job

Working with Intention

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One undeniable truth about the nonprofit sector: all of us have more work to do than is ever possible to do in a 40 hour work week. There are always more donations to get, more updates to the website, and more people to serve. Things are always changing in the nonprofit sector and we do our best to adapt, keeping ahead of the trends and being flexible.

With mountains of work, it’s important that the work we do be intentional. For nonprofit employees, it’s not a matter of finding work to do, it’s a matter of determining what is highest priority.

Here’s a few reasons why working with intention is the best thing for a nonprofit employee to do.

  • It helps your organization work strategically: Developing a plan and sticking to it helps you to see the forest for the trees. Think about what the organization needs, to the most basic level. The organization needs donors, constituents, volunteers, etc. Then think about how you will achieve those big goals. That’s where your list should come from, and that’s where priorities will fall into place.
  • It makes you feel in control: Prioritizing workload and being intentional about the tasks you do makes you feel like you’re not just checking off your to do list, you’re working on purpose. It allows you to understand what’s important for the agency and put the rest of those tasks on the back burner, making you feel not so overwhelmed that you’re just spinning your wheels. Trust me, you’ll feel amazing when working with intention.
  • You get more done: This is good not just for you but for the agency as well. When working with intention, you feel as though you’re moving forward in important ways. This helps build momentum to keep focusing on the important things, and other tasks will then fall into place. When you work more efficiently and effectively, more gets done for the organization.

I know it can be difficult to set aside some time to do big picture planning, but trust me when I say it’s worth it! When you work on purpose, it’s better for everyone. It’s important too to keep reviewing the big plan to ensure priorities haven’t shifted. When you keep on top of things, everyone will be happy.

-N.C.

Leadership at all Levels

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According to Wikipedia (the premier source for information these days), leadership has been described as the “process of social influence in which one person can enlist the aid and support of others in the accomplishment of a common task.” I happen to love this definition. So often when we think of leadership we think of the president, the CEO, the one in charge. But it’s so important to remember that leadership has so many more dimensions than that.

Here are a few reasons I love the Wikipedia definition.

  • No mention of being in a position of power. Leadership can happen anywhere you are – whether you’re the receptionist or the director. The key is the way you use your relationships and influence. Even as an entry level staff member you can be a leader. If you respect yourself and those around you, everyone will gravitate toward you. And with grace and poise, if you value everyone’s input as you make your own decisions, and demonstrate that you have sound judgment, you are a leader. Leadership happens outside of the workplace as well – it happens in friendships and with family members. When you take the initiative to do the right thing, you are demonstrating your leadership.
  • The end goal is a common task. We often think of leadership on a grand scale – changing policy, mobilizing communities, and affecting change. But leadership doesn’t have to only look like that. It can also be shown in everyday life. It’s simply showing others that it’s easy to do the right thing – that will be enough to affect change. You see leadership when someone gives a stranger their seat on the bus. When someone holds the door open for someone else. It’s these small moments that make up the big picture.
  • No mention of money. Again, leadership does not only happen when you have the ear of many (whether that’s because you have money or otherwise). It happens when you are sensitive to others and serve as a role model of how to live. That can happen on Wall Street or at the corner store. It doesn’t matter who you are or what you have – you can be a leader.

This concept really helps me as I move through my career. I have not been in management positions in the workforce but I feel I have vast leadership experience, which has come from working with others and listening to what they have to say. Because a good leader does that first – listen.

-N.C.

Happy Hour Questions (And 2-3 Sentence Answers) to Your Nonprofit Job

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Boy are there plenty of misconceptions out there about working for a nonprofit! And since I’ve been doing so full time for almost six years, I’ve heard my share of them. But if you try to explain the intricacies of the sector to someone over a cocktail, nine times out of ten their eyes will glaze over and they’ll be wandering back to the bar before you know it. Here are my three favorite questions, and suggested responses, to the statement: I do fundraising and marketing for a nonprofit.

  • I hate asking for money. How do you do that all day? Fundraising does not equal sales. When people think of fundraising, they think sales: pressure situations, aggression, general impersonal interaction. Fundraising for a nonprofit is probably the opposite of that. The basic premise of fundraising is relationship building, cultivating, and being sensitive to donor wants and needs. My suggested response: It can be difficult. But when you have a good cause to raise money for, it’s really not so bad! In fact, it’s very satisfying to help donors support something they feel passionate about!
  • If you work for a nonprofit, how do you get paid? This one doesn’t always happen, but when it does, I know I’m dealing with a real newbie. Nonprofit does not mean you don’t make a profit, it simply means you are dealing with dual missions: both the cause you are working for and staying financially sound. It’s a better practice to come out in the black, just as it is in the for profit sector. My suggested response: I do get paid – nonprofits are just like businesses, only with a different goal: ours is to help people. We still generate revenue for operations and salaries – in fact, that’s what I do.
  • What is your long term goal? As if working the nonprofit sector is just a stepping stone to your next career. I actually get this question more now that I’m doing my Masters in Nonprofit Administration, because people are perplexed that a program like that even exists. Professionalism in the sector is just picking up steam, and we’re moving in the right direction. My suggested response: I haven’t completely figured it out, but I’m interested in capacity building for nonprofits. So whether that’s strategic planning, doing leadership development, or other consulting, that’s where I’d like to be. But one thing’s for sure: I’m staying in the nonprofit sector.

This is not to knock my for profit counterparts – of course, with the relatively low awareness of nonprofit operations, it’s only inevitable that there are misconceptions. This post is for my nonprofit peers, who suffer with articulating what they do over a martini. Trust me, it’s not as easy as it looks!!

-N.C.

How To Be the Best Hire Your Boss Ever Made

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I know, I know. You’re looking at that title like, wow. Really? Did she just go there? Isn’t that a little much? My boss would never think that of me or anyone else. Come on now, that’s a little dramatic.

Well, I’m here to tell you something. It’s possible. How do I know? My boss told me that on Monday.

I’m not lying. Those words left his mouth. But first he said with a smile, “don’t tell your direct supervisor” (he is her boss, and he hired her as well!). And – let me clarify exactly what he said.

“I’ve never hired anyone who has worked out as well as you are.”

It’s important to note that I have worked out well. I’m not just amazing – I have grown into amazing. And you can, too.

Here are some tips to grow into the best hire your boss (or even your boss’ boss) ever made.

  • Take the initiative. Deja vu. I’ve blogged about this topic before (see: How To Take the Initiative). But there’s a reason I keep coming back to it. Don’t just show up and do the minimum asked. Go above and beyond what’s expected. No, I don’t want you to start doing other people’s jobs… I want you to take your job and expand it. Did your boss ask for a certain report from the donor database? Provide it, but also explain what she’s looking at and make suggestions for how it could be better. Put yourself in your supervisor’s shoes, and provide her with what she wants, which is not necessarily what she’s asking for (quite frankly it’s usually not). You’re the expert on what you’re doing – so go for it!
  • Be professional but compassionate. The smallest details – responding cordially to a donor, ensuring thank you letters go out promptly – get me the biggest praise. It sounds so basic, but check your voicemail when you have a new message, respond to emails the same day you receive them, and always treat donors with the utmost respect (even when they personally might get under your skin). The smallest details mean so much.
  • Manage. Not just people. Manage your work load, your projects, and your life! Always be aware of what’s a priority for your boss, and more importantly, what’s not. I can’t tell you how long my list of “when I get to it” tasks is. Often your boss will unload a list of projects that would be nice to have done, but if you were to actually work on them, you’d better have all those thank you letters done. Be aware of your boss’ priorities and your own. The other part to this is to manage your life! You think my boss told me that because I’m here until 6:30 every night? Nope. I leave promptly after I’ve put in my eight hours. My good work/life balance helps me focus on work when I’m there – I’m not emotionally drained after putting in long hours every day.

So, for all you skeptics out there – you can do it! You can be the best hire your boss ever made. Or, at the very least, you can channel some amazing qualities which will get you that second look and who knows, maybe even a promotion.

-N.C.

Your Nonprofit is Making You Crazy

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…and mine is, too!!

Now, we all know that I’ve worked in the nonprofit sector for years and don’t plan to leave anytime soon (I’m even getting my Masters in Nonprofit Administration from USF)! But as much as I love the work I do, I’ve recently come to a realization…

My nonprofit is making me crazy!

The vast majority of people working in nonprofits are selfless, caring, passionate people. And when I say passionate, I mean passionate. We’re committed to the cause – mostly underpaid, working long hours, caring wholeheartedly about the work we do.

But when it comes to the day to day work we do… this passion can go overboard. Because we care so much, we believe so strongly in the work we’re doing, we fight for our opinions, programs, and priorities. They mean something to us. They matter.

Well, shoot. If you get too many people like that in a room… they’re bound to make anyone go a little crazy.

The next time you’re in your office, take a second to look around. There’s probably someone making copies, someone frantically getting ready for a committee meeting, someone on the phone with a potential volunteer. And I’d guess the hustle and bustle doesn’t exactly slow down at any point.

So, here’s the thing: this type of constant, passionate work is great in small doses, but in the long term, it’ll make you burn out. And that’s not OK unless you’re inching toward retirement. (Even then it’s not really OK!)

So, what to do? I’m not advising you to up and quit. Not telling you to go find a mindless administrative job that you don’t care about. Instead – accept that your nonprofit is making you crazy. Embrace the fact that everyone cares in excess about their work. The next time you’re in a meeting with someone who seems to be going on about her program, remember that she really believes in this project.

Be understanding, but also realize that it doesn’t have to be this way. The next time your colleagues are gearing up to stay in the office until 6:30, politely leave at 5:00. When noon rolls around, take 20 minutes for a break in the lunchroom. At your desk, remember to breathe and live peacefully. After a little bit of this, you’ll realize you’ve done something:

You’ve taken back the crazy.

-N.C.

Donors are People, Too!

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I’ve noticed an “us versus them” attitude with fundraisers and donors. Us development staff spend hours trying to understand what motivates, inspires, and eventually causes donors to give. What makes them happy. What makes them sad. Heck, there are countless studies on what day of the week and time of day donors are on Facebook!

I understand the value of understanding the art of giving – and I appreciate that people want to understand what donors want instead of cramming solicitations down their throat. But when does this interest go too far?

I’m here to make a bold statement.

Donors are people, too!

Development staff get so wrapped up in understanding what donors might want that they get scared to do anything at all. Acknowledgement letters go out without personal notes. Major donors don’t get regular calls. Volunteers are never asked for money.

We need to make a change. The next time you send an appeal to a donor you know recently donated, take two minutes to hand write a note to thank them. On a random day, call up a major donor just to say thank you. Sending an acknowledgment letter to someone who gives regularly? Reference that!

These are not big changes. They’re small, but I promise you they make a world of difference. When was the last time you got anything hand written in the mail? Follow the golden rule – for every donor you work with, treat them the way you want to be treated. Simply acknowledge that they’re special.

Because donors are people, too.

-N.C.

What To Do When You’re Really Good at Something You Hate

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Earlier this week I prepared my self evaluation for my 90 day review. My supervisor and I met to go over it and she briefly told me that she’s going to prepare something official, but in the meantime, she wanted me to know I was doing well. And then she added the thing that has most impressed her about my work in these first three months.

When you managed registration at Winners! You were so great, greeting guests and keeping everything organized. You had it all figured out – it was really outstanding!

Something you may or may not know about me is that I hate events. Definitely my least favorite part of fundraising. And yes, Winners is the annual gala – an event.

My first reaction to this feedback was: Really? I’ve been doing all this other work and that’s what you point out?? But I decided to use this moment to understand more about her opinion. Here are a few things I suggest you identify when you get this feedback – that you’re really good at something you hate.

  • Identify what made you great. My time managing the registration desk and volunteers clearly stood out to my supervisor. Why? Well, I did everything from determine the check in process, to setting up materials, to training the volunteers, to greeting guests and introducing myself. And she didn’t have to ask me to do one thing. In short, I took initiative. I stood out because when I overheard a volunteer say a board member’s name, I took their nametag over to them and introduced myself. For me, taking the initiative is something that has come with time and experience. Hearing this feedback made me feel like I’m in a good place with that journey.
  • Identify something about it that you love. So I lied when I said I hate events. I hate event planning… but there are elements to the actual event that I love. Relationship building is one of those things, and that’s absolutely something that is essential to a good registration experience. I didn’t just stand there after training the volunteers, I met as many people as I could. And relationship building is the heart of fundraising – so it’s a good thing I love it!
  • Identify what you can translate to your other (more well-liked) duties. Something I can work on in my day to day job that I excelled at that night is to always be outgoing. As an introvert, I like to hear what others have to say before I chime in. That night I always spoke first – I threw caution to the wind and went for it. This is definitely something I can use when speaking with donors in other realms.

I guess there are worse things in life than being told you’re really good at something you hate. Like being told you’re really bad at something you love! But, as silly as it sounds, it’s actually a bit frustrating to hear. I hope these tips help you understand the feedback. I know they’ve helped me.

-N.C.

Why You Should’ve Paid Attention in History

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If I could identify one theme that I’ve see a lot of in the past two weeks, it’s been the importance of history. At my new job, I’m constantly learning how things have been done historically in my position and in the agency. At school, we’re reading about the history of the nonprofit sector. I’ve never really thought of history’s importance too much until I realized I was being bombarded with it. There are a few key reasons understanding history is important.

  • To get where you’re going you have to know where you came from. I’m not going to lie – my predecessor at work did things much differently than the way I plan to do them in the future. From my perspective, much of his tasks were time intensive, inefficient, and ill-advised. But – I took the time to understand why he did things. I asked questions, and I’m continuing to ask questions of my other colleagues, about reasoning and rationale. Even if I’m hoping to do things differently, it’s good to understand the whole story, so that I can pick and choose my battles.
  • It makes you appreciate how good we have things now. It’s easy to complain that the nonprofit sector has it worse than the other sectors – we get paid less, we don’t get taken seriously, and so on. But in my reading of what the nonprofit sector used to look like – even 50 years ago – I’m jumping for joy about how official the sector is today. It wasn’t that long ago that we weren’t even considered a sector, that donations weren’t tax deductible, and that getting a nonprofit status was impossible. I’m definitely grateful that the sector has exploded the way it has and that I can be a part of it now.
  • Knowing history ensures you have all your tools in your tool belt. Moving forward, knowing the history of something can really help you in shaping goals for the future. Knowing the original goals and understanding why they were in place is essential for continuing a project. Working without this knowledge is like starting from scratch, which is very difficult.

Some might say there’s value to not knowing the history of something – it allows you to shape your own opinions and ideas, free of restriction. I disagree. I think knowing the history but keeping an open mind about the future is a much better balance.

Too bad I didn’t pay closer attention in high school.

-N.C.

Keeping My Head Above Water

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Not that anyone but me is keeping track, but it has officially been two weeks and six days since my last post. This past month has been a whirlwind – I moved, started my new job, and went to the kick off for my masters program (I’m doing the Master of Nonprofit Administration program at University of San Francisco). I have been stressed out to say the least! I’ve been working my butt off to impress my new colleagues and boss, continuing to unpack our apartment, and mentally preparing to start school. I’m not going to lie, the last few weeks have been really hard… but I’m happy to say that I’m finally starting to feel positive about things. Here are a few mantras that have helped me keep my head above water.

  • At the end of the day, I’m helping people. Being dedicated to the nonprofit field means that the work I do day in and day out changes the world. Even if I don’t get everything crossed off my to do list, or if I feel like I’m not making a good impression on my colleagues, I’m still helping people. And, isn’t that the most important thing in life?
  • I know what I’m doing. My skills and knowledge about development and the nonprofit sector have been verified in both my new job and in meeting my cohort for the masters program. Listening to the types of decisions that are being made and the thought process behind them has been enlightening – not necessarily because they are new to me, but because I agree and had the same thoughts. In regards to my masters cohort, I was surprised to learn that there are quite a few people who have not had as much exposure to the sector as I have. My confidence has definitely been boosted.
  • One day at a time. In times like this, when things are in chaos (and I hate chaos), each day can look a little bit different than the next. It helps me to remember that no matter how bad today is, tomorrow is a new day, and tomorrow could be great! Every day is a fresh start, which can help when I feel like I continually need one!

I don’t get stressed out easily, which is why I’ve been so surprised that this last month has been so hard on me. But I feel confident that things are turning around and I’m now in the right frame of mind. Just in time for classes to start on Tuesday!! Wish me luck!

-N.C.

A Second Look at My Biggest Weakness

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OK, I was wrong. I’ve thought more about my biggest weakness, my last post, and I’m not sure I entirely agree with it. After I wrote the post, I discussed it with one of my colleagues who also is an introvert. And then, just yesterday, I saw this blog post in my inbox. It must have been fate! Here are a few of the things I’ve been thinking about the past week.

  • Leadership comes in many styles. Just because I’m not a dominant extrovert doesn’t mean I’m not a leader. In my current office all the managers look like just that: they have dominant personalities. Even at lunch they will jump to share stories about their weekend. I have never been that type of person and never will be. I think there’s a lot of value to a leader who doesn’t have that type of personality, and that’s who I hope to be.
  • Why fix what isn’t broken? In my short twenty-something years on this earth I have had many leadership roles – I have led student organizations, formed programs, and managed people. Why would I have had these opportunities if my working style didn’t represent that of a leader? I must be doing something right!!
  • I need to chill. I’m being too hard on myself! I’m always obsessing over my areas of improvement and I need to spend more time celebrating my strengths. That’s what will get me in a leadership role, anyway!

I appreciate my supervisor’s perspective of my biggest weakness, but I also appreciate the point of view of my colleague, who has the opposite opinion. Everyone has her own. And, of course my supervisor got to where she is by accruing experience and insight, but I’m going to respectfully disagree. I am an introvert who listens intently, and I love it!

-N.C.