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Category: Leadership

Fake it Til You Make it (Or, How to be the Center of Attention)

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I’ve written before about the fact that I’m an introvert. And there’s absolutely nothing wrong with that – I just have a different style of communicating. But, there are moments where I need to forget about that and be – well – more outgoing.

I’m a big fan of the fake it til you make it mentality. I believe that you have power in your thoughts, and when your actions follow, your mind and heart are next. So – here are a few tips I have to take that inner ham and put it in the spotlight.

  • Ask lots of questions. I love this one. It’s especially easy because I’m genuinely interested in hearing about other peoples’ lives. And, the focus isn’t completely on me, but I’m keeping the conversation flowing and I’m not coming off as a wallflower. My first instinct is to go to shared interests. If you’re passionate about writing, and the other person is passionate about writing, start there. Your excitement will come through naturally and everyone will be happier.
  • Follow up with your response. It’s not enough to have a one sided conversation. Even if the other person doesn’t ask you back, there’s no problem to share both your thoughts about what the other person is saying and your own answer. Your thoughts will demonstrate that you’re listening and your own response will make sure you come across as open. Because unfortunately for us introverts, coming off as open is not always natural.
  • Don’t be afraid to be silly! Humor always helps a situation. Say what everyone else is thinking but isn’t saying. Be witty. If no one laughs, who cares? They’ll forget about it in one minute (or less) anyway. Keep putting yourself out there with these comments and the more you do it, the easier it will be to be outspoken in general.

I know, I know, easier said than done. And to be honest with you, part of the reason I wrote this post is because I will be in a situation this weekend where I’ll need to channel my inner extrovert. But like I said, thoughts can guide actions which will then guide your mind and heart. And really, I can’t remember the last time I regretted something I said, but I regret something I didn’t say all the time. That needs to change.

-N.C.

How To Be the Best Hire Your Boss Ever Made

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I know, I know. You’re looking at that title like, wow. Really? Did she just go there? Isn’t that a little much? My boss would never think that of me or anyone else. Come on now, that’s a little dramatic.

Well, I’m here to tell you something. It’s possible. How do I know? My boss told me that on Monday.

I’m not lying. Those words left his mouth. But first he said with a smile, “don’t tell your direct supervisor” (he is her boss, and he hired her as well!). And – let me clarify exactly what he said.

“I’ve never hired anyone who has worked out as well as you are.”

It’s important to note that I have worked out well. I’m not just amazing – I have grown into amazing. And you can, too.

Here are some tips to grow into the best hire your boss (or even your boss’ boss) ever made.

  • Take the initiative. Deja vu. I’ve blogged about this topic before (see: How To Take the Initiative). But there’s a reason I keep coming back to it. Don’t just show up and do the minimum asked. Go above and beyond what’s expected. No, I don’t want you to start doing other people’s jobs… I want you to take your job and expand it. Did your boss ask for a certain report from the donor database? Provide it, but also explain what she’s looking at and make suggestions for how it could be better. Put yourself in your supervisor’s shoes, and provide her with what she wants, which is not necessarily what she’s asking for (quite frankly it’s usually not). You’re the expert on what you’re doing – so go for it!
  • Be professional but compassionate. The smallest details – responding cordially to a donor, ensuring thank you letters go out promptly – get me the biggest praise. It sounds so basic, but check your voicemail when you have a new message, respond to emails the same day you receive them, and always treat donors with the utmost respect (even when they personally might get under your skin). The smallest details mean so much.
  • Manage. Not just people. Manage your work load, your projects, and your life! Always be aware of what’s a priority for your boss, and more importantly, what’s not. I can’t tell you how long my list of “when I get to it” tasks is. Often your boss will unload a list of projects that would be nice to have done, but if you were to actually work on them, you’d better have all those thank you letters done. Be aware of your boss’ priorities and your own. The other part to this is to manage your life! You think my boss told me that because I’m here until 6:30 every night? Nope. I leave promptly after I’ve put in my eight hours. My good work/life balance helps me focus on work when I’m there – I’m not emotionally drained after putting in long hours every day.

So, for all you skeptics out there – you can do it! You can be the best hire your boss ever made. Or, at the very least, you can channel some amazing qualities which will get you that second look and who knows, maybe even a promotion.

-N.C.

Our Increasing Voice in the Nonprofit Sector

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The Chronicle of Philanthropy recently published a list of 10 nonprofits to watch in 2012. While they are all great groups that I encourage you to read about, I want to call special attention to number 10 – Young Nonprofit Professionals Network (YNPN). If you’ve never heard of YNPN and you’re involved the nonprofit sector, you need to look them up (You can find their national information here and if you’re in the bay area, the local chapter’s website is here). YNPN provides training, resources, networking, and more. It’s traditionally been completely volunteer run and it’s free to be on their incredibly helpful listserv which has a plethora of job openings, local events, and advice. Whenever people tell me they’re interested in finding a job in the sector, that’s the first place I point them to.

As the article notes, YNPN has hired its first full-time employee in its fifteen year life. This is huge. Going from an all volunteer run agency to hiring staff is one of the biggest jumps a nonprofit can take. It’s truly a testament to the need for the work the group is doing – there really is a ton of possibility for the group – for advocacy, to enhance educational opportunities, to expand other resources… and the list goes on and on.

This is an exciting moment for us Millenials. The value of our voice in the nonprofit sector is continuing to increase and it’s gotten so big that we’re moving forward in a big way. The article eludes to her next steps, and I’m very excited to see where she and the agency go. Because the sky’s the limit when it comes to the young voice in the nonprofit sector.

-N.C.

31 Day Reset: Day 6 – A Balancing Act of Values

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I’m participating in the 31 Days to Reset Your Life program at Happy Black Woman. The program is designed to help you evaluate your goals and priorities and think of them in the context of your life today and how you might be able to refocus on what’s important. Read on to learn about my experience with the challenge!

This was a difficult one!! Today we developed our personal mission statement. Rosetta quoted the following as the definition of a personal mission statement:

Your personal mission statement should be a concise representation of what’s most important to you, what you desire to focus on, what you want to achieve, and, ultimately, who you want to become. In its purest form, it’s an approach to your life, one that allows you to identify a focus of energy, creativity, and vision in living a life in support of your inner-most beliefs and values.

Um, yeah. That sounds really easy. No!!! This was difficult. But Rosetta told us to focus on our values and values in action to create this statement. Once I took each value and wrote out a sentence for it, things flowed a little better.

Well, it’s always changing, but here’s what I’ve come up with!

I always live with my values in balance, making sure everything that’s important to me gets the attention it deserves (and nothing gets too much). It’s important to me to always be a role model to others by acting with integrity, being compassionate and generous, and showing quiet conviction. I incorporate leadership into my life by showing initiative, going for opportunities at full force, and always acting with respect for others. I make a difference and will leave a legacy by paying it forward at every opportunity, creating big lasting change, and impacting others through my actions and attitude. It’s important to me to always be generous, always contributing to the nonprofit sector (with time and money) and being available to my friends and family. I make it a priority to spend time with those I love and who love me, deeply connecting with them and encouraging them to challenge me. I value learning from others and make it a priority to expose myself to new people and perspectives and put myself in new situations so I can form new connections.

I would love to hear your thoughts, especially those of you who know me and can tell me: do any of these things surprise you? Are there elements you think are obvious in the way I act? Unbelievable? I know how I feel, but would love to know what my friends and family think!

-N.C.

31 Day Reset: Day 4 – My Top Ten Values

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I’m participating in the 31 Days to Reset Your Life program at Happy Black Woman. The program is designed to help you evaluate your goals and priorities and think of them in the context of your life today and how you might be able to refocus on what’s important. Read on to learn about my experience with the challenge!

I had a leg up on Day 4’s exercise, because I’ve actually done something similar before. We were asked to take some time to write down everything we value, anything that we care about – at least more than 12. Then, we needed to designate from that list the ten we felt were at the top.

In the previous exercise I did, I had narrowed it down to five. I did the original exercise with Deirdre Maloney; you can read about her company Momentum San Diego here. And not surprisingly, those five were on my list again (I didn’t do the exercise that long ago). But I found my additional five to be very interesting. I had to very, very selective to do the first five – but now I had the opportunity to list other parts of my life that were important.

My original five: Being generous, leadership, leaving a legacy, love, making a difference

The five I added tonight: Being a role model, connecting with others, having a family, integrity, succeeding in my career

I think being a role model and connecting with others are the two that jump out to me most. Being a role model perhaps is my elaboration of leadership, leaving a legacy, and making a difference all at the same time. It’s important to me to always conduct myself in a way that others respect and love. I also value making connections – this is why my friendships and relationships with my family are so important to me – because connecting with others is an important part of my life.

I encourage you to do this exercise, too! Doing the original five was so eye opening to me, and allowed me to understand the underlying motivation for everything I do.

-N.C.

What To Do When You’re Really Good at Something You Hate

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Earlier this week I prepared my self evaluation for my 90 day review. My supervisor and I met to go over it and she briefly told me that she’s going to prepare something official, but in the meantime, she wanted me to know I was doing well. And then she added the thing that has most impressed her about my work in these first three months.

When you managed registration at Winners! You were so great, greeting guests and keeping everything organized. You had it all figured out – it was really outstanding!

Something you may or may not know about me is that I hate events. Definitely my least favorite part of fundraising. And yes, Winners is the annual gala – an event.

My first reaction to this feedback was: Really? I’ve been doing all this other work and that’s what you point out?? But I decided to use this moment to understand more about her opinion. Here are a few things I suggest you identify when you get this feedback – that you’re really good at something you hate.

  • Identify what made you great. My time managing the registration desk and volunteers clearly stood out to my supervisor. Why? Well, I did everything from determine the check in process, to setting up materials, to training the volunteers, to greeting guests and introducing myself. And she didn’t have to ask me to do one thing. In short, I took initiative. I stood out because when I overheard a volunteer say a board member’s name, I took their nametag over to them and introduced myself. For me, taking the initiative is something that has come with time and experience. Hearing this feedback made me feel like I’m in a good place with that journey.
  • Identify something about it that you love. So I lied when I said I hate events. I hate event planning… but there are elements to the actual event that I love. Relationship building is one of those things, and that’s absolutely something that is essential to a good registration experience. I didn’t just stand there after training the volunteers, I met as many people as I could. And relationship building is the heart of fundraising – so it’s a good thing I love it!
  • Identify what you can translate to your other (more well-liked) duties. Something I can work on in my day to day job that I excelled at that night is to always be outgoing. As an introvert, I like to hear what others have to say before I chime in. That night I always spoke first – I threw caution to the wind and went for it. This is definitely something I can use when speaking with donors in other realms.

I guess there are worse things in life than being told you’re really good at something you hate. Like being told you’re really bad at something you love! But, as silly as it sounds, it’s actually a bit frustrating to hear. I hope these tips help you understand the feedback. I know they’ve helped me.

-N.C.

Thoughts on the Future

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As always, I’ve been tossing around ideas about my future lately. I have my five most important values posted on my wall so that I’m reminded of them every day. One of them is making a difference. But what I haven’t really asked myself is…

What does it mean to make a difference?

I’ve always thought of making a difference in the traditional way. Take a visible leadership role and make change in your community. Participate in advocacy, educate your peers, and take an active role in changing the world. Pick up litter. Smile at a stranger. Recycle. You know, that sort of thing.

But last night I thought… what if I’m thinking too small? What if I’m being too close minded about what making a difference can mean? I’ve shared on here that I’m open to being a nonprofit consultant in the future (see my post Updating My About Me Page). But lately I think I might have shifted that thinking from being a possibility to being a strong possibility. Even stronger than becoming a CEO.

My time in the Master of Nonprofit Administration program at USF will be so useful in a consultant capacity. I’ll be able to use my skills and knowledge with a large breadth of organizations. The work will be varied and interesting. And, the responsibility will be different.

I have to admit, I have a hard time shouldering a large amount of responsibility. I get very wrapped up in doing everyone proud that I drive myself a little nuts (see my post I Am an Overachiever). Being a consultant would be a different type of responsibility. I can be a partner with a CEO to assist them with implementation, but not be the sole person creating change. I can be in the supporting role, much like I loved being an advisor to student organizations at UCSD (namely, Alternative Breaks). It’s a different type of responsibility, and one that very much attracts me.

As always, things change. But the important thing is that I’m continually thinking about what will make me happy and what works best for my future. And I think this just might be the ticket.

-N.C.

How to Take the Initiative

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I’ve read a few posts lately about the importance of taking the initiative. Initiative is one of those elusive buzzwords that we all know we should have, but don’t necessarily understand why or how to get it. We want to balance decision making with collaboration. How?

Here are a few of my personal mantras that I use in my professional life to help me take the initiative.

  • Never ask a question, always propose a solution. Think about the question you’re about to go to your supervisor with. What would you do if she wasn’t there? What would you do if you had total control over the decision making? Nine times out of ten that’s the thing you should do (especially if you have experience in the field). Go to your supervisor with your proposal and see what she says. Trust me, initiative will be the first word that comes to her mind in thinking about your performance.
  • Be opinionated. Nothing’s worse than an ambivalent worker. If you work in a nonprofit, chances are you’re passionate about your work – let that come across in your conversations with your peers. When you’re asked a question, give a thoughtful, honest answer with your opinion. Even if it’s not the opinion of the majority, you will be respected for your contribution and will be looked at as someone with valuable insight.
  • If you think it should be done, do it! This is a quick and easy way to make sure you’re taking the initiative. It’s easy to sit back and criticize, or wonder, shouldn’t ______ be happening? If you’re helping to coordinate a mailing and you know you’ll need a certain amount of labels, envelopes, postage… well, check the supply cabinet. Go to your supervisor and let her know that you’ll need to order more envelopes. I have moments when I’m not sure whether I’m overstepping my boundaries of my job description… and those are usually the ones I get the most praise for later.
  • Learn to manage up. Your supervisor can’t read your mind. Heck, your mother can’t even read your mind. Express yourself to your supervisor and tell her your goals. If she doesn’t react the way you want, remember that her attitude doesn’t determine your job performance. Identify your supervisor’s strengths and weaknesses and work with them in the same way she should work with you. It’s easy to blame a bad boss on laying off the initiative – don’t let that happen.

Taking the initiative doesn’t have to be difficult. And you don’t have to be an extrovert to do it. It’s simply about being aware of the big picture and doing whatever you can to help everyone get to the end. Good luck and go get ’em!

-N.C.

Updating My About Me Page

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Describe yourself in four paragraphs. Not so easy, is it? Putting together my About Nonprofit Chapin page on this blog turned out to be just as challenging. And updating it was even worse.

I had been waiting to update the page until I had started both my new job and new graduate school program. They both are directly related to what I write about in this blog so I knew they’d be applicable. So, I waited, and waited… and waited. Then, the time came. I needed to update the page.

Putting together the history of my employment and involvement in the nonprofit sector wasn’t so bad. That’s really all facts. It’s what comes after that which was so difficult. Not difficult, per say, but… weird. And interesting to see how much had changed in the last six months.

Do you remember what your goals were six months ago? I do, mostly because I’ve been in the process of applying to graduate school, jobs, and the like, so I’ve needed to write everything down. What has been most striking to me is how much my goals have changed in the past six months.

I’ve always been on the path of becoming a nonprofit CEO. I’ve admired the way CEOs get the opportunity to connect with all types of people, collaborate, and make decisions that have huge impacts on their organization and ultimately the cause they are working for. Three out of my five most important values relate to things a nonprofit CEO would do: leadership, leaving a legacy, and making a difference.

But in the past six months I’ve really been thinking about what these values mean. What does making a difference mean? What does leadership mean? And that’s got me thinking – why do I want to be a nonprofit CEO?

In fact, one could argue there are bigger ways to affect the nonprofit sector. I’ve recently been thinking a lot about becoming a consultant. One consultant could affect multiple CEOs in one week, which in turn could affect multiple organizations and multiple causes. And although a consultant isn’t necessarily the leader of an organization, she is a leader in her own right, forging ahead with best practices in the sector. And she’s definitely leaving a legacy and making a difference.

Of course, I don’t know where my path will lead, and the most important thing is that I’m keeping an open mind. Especially with this Masters in Nonprofit Administration, I know I’ll end up somewhere I can definitely exercise my most important values.

-N.C.

Why You Should’ve Paid Attention in History

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If I could identify one theme that I’ve see a lot of in the past two weeks, it’s been the importance of history. At my new job, I’m constantly learning how things have been done historically in my position and in the agency. At school, we’re reading about the history of the nonprofit sector. I’ve never really thought of history’s importance too much until I realized I was being bombarded with it. There are a few key reasons understanding history is important.

  • To get where you’re going you have to know where you came from. I’m not going to lie – my predecessor at work did things much differently than the way I plan to do them in the future. From my perspective, much of his tasks were time intensive, inefficient, and ill-advised. But – I took the time to understand why he did things. I asked questions, and I’m continuing to ask questions of my other colleagues, about reasoning and rationale. Even if I’m hoping to do things differently, it’s good to understand the whole story, so that I can pick and choose my battles.
  • It makes you appreciate how good we have things now. It’s easy to complain that the nonprofit sector has it worse than the other sectors – we get paid less, we don’t get taken seriously, and so on. But in my reading of what the nonprofit sector used to look like – even 50 years ago – I’m jumping for joy about how official the sector is today. It wasn’t that long ago that we weren’t even considered a sector, that donations weren’t tax deductible, and that getting a nonprofit status was impossible. I’m definitely grateful that the sector has exploded the way it has and that I can be a part of it now.
  • Knowing history ensures you have all your tools in your tool belt. Moving forward, knowing the history of something can really help you in shaping goals for the future. Knowing the original goals and understanding why they were in place is essential for continuing a project. Working without this knowledge is like starting from scratch, which is very difficult.

Some might say there’s value to not knowing the history of something – it allows you to shape your own opinions and ideas, free of restriction. I disagree. I think knowing the history but keeping an open mind about the future is a much better balance.

Too bad I didn’t pay closer attention in high school.

-N.C.